We’re here to answer your questions!
We at The Skin Culture believes that everyone especially our customers should be treated with the best of care.
If you have any other enquiry please don’t hesitate to contact our support at: support@theskinculture.com
How do I make a purchase?
1. Register an account as a user at www.theskinculture.com
2. Shopping in the website
3. Add to cart the desire item(s)
4. Check out the shopping cart
5. Check the desired item quantity or other detail
6. Click “Proceed To Checkout” for your shopping cart
7. Fill up shipping information.
8. Choose for courier arrangement
9. Choose the payment method
10. Apply if ANY coupon code
11. Check out order
12. Get the order ID
13. Make payment
14. Inform payment to billing@theskinculture.com (Be sure to include the payment receipt and Order ID)
How do I make a payment?
TheSkinCulture only accepts Ringgit Malaysia (RM) for purchases.
For Manual Transfer, please make your payment to the listed bank account. Once payment is completed successfully,kindly email your proof of payment with your Order ID.
Bank Name: Affin Bank
Account Name: Triple Ds Empire
Account Number: 1059-9004-4424
How long does it take for my item to arrive?
Your Item usually arrives between 3-4 days.
How much is your delivery fees?
Shipping fee calculation is as below :
West Malaysia – RM 8 for all courier service for less than RM 60 purchased.
East Malaysia – RM 12 for Poslaju courier service. Free shipping available if you spend RM 150 and above in a single receipt.
How do I check my order status?
Please check in “Order”. After your order is posted out, your Order status will change from “Paid” to “Posted” with a courier company tracking number attached.